Starter template — review before you rely on this. This is a default policy to get you started. Replace the […] placeholders with your details before you take orders, and edit this page any time under Pages in your admin.

Processing times

Sdd processes orders within [1–2 business days]. You'll get an email when your order ships.

Shipping

We ship to the countries listed at checkout, and the shipping cost is shown before you pay. Delivery usually takes [3–7 business days] after dispatch, depending on where you are.

Returns

You can return unused items in their original condition within [30] days of delivery. Email us at [your-support-email] with your order number before sending anything back. [Say who pays for return shipping.]

Refunds

Once we receive and check a return, we refund the original payment method within [5–10 business days].

Damaged or missing items

If something arrives damaged or never arrives, email [your-support-email] within [14] days and we'll put it right.

Digital downloads

Digital products can't be returned once downloaded. [Adjust to your policy.] If a file doesn't work, contact us and we'll help.

Contact

Questions about an order? Email [your-support-email].